Job Description

We are seeking a dynamic and experienced Service Delivery Manager to oversee operations and customer support services for our esteemed client. In this role, you will be a key player in ensuring high-quality service delivery, fostering strong client relationships, and driving operational excellence. The position offers a hybrid working environment with occasional travel (approximately 15%).

Key Responsibilities:

Operational Oversight:
- Manage daily operations, ensuring that services meet established quality and performance standards.
- Develop and maintain standard operating procedures (SOPs) to optimize service efficiency.
Stakeholder Management:
- Build and maintain strong relationships with clients and internal teams, acting as a trusted advisor.
- Coordinate with cross-functional teams to align service delivery with client requirements.
Performance Management:
- Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).
- Identify and implement opportunities for continuous improvement.
Project Participation:
- Collaborate with project teams to ensure seamless transitions from implementation to steady-state operations.
- Contribute to strategic initiatives aimed at enhancing the service delivery framework.

Qualifications:

Proven experience in service delivery, operations, or customer support management, preferably in a hybrid working environment.
Strong problem-solving skills with a proactive and client-centric approach.
Exceptional communication and interpersonal skills.
Ability to travel (up to 15%).
Proficiency in English; German language skills are highly desirable.

What We Offer:

A challenging and rewarding role with opportunities for professional growth.
A collaborative and supportive work environment.
Flexibility with a hybrid working arrangement.
The chance to work with a leading organization that values innovation and customer satisfaction.

About ISG International Service Group

At ISG, we pride ourselves on connecting top talent with outstanding organizations. With over 50 offices in 25 countries, we are one of Europe’s leading recruitment and HR services providers. This position is for one of our highly regarded clients, offering a long-term, full-time opportunity in a stable and innovative environment.

We invite passionate and skilled professionals to apply and become part of this exciting journey. If you’re ready to make a meaningful impact, we’d love to hear from you!

If you are interested in this challenging position we are looking forward to receiving your comprehensive application for ref.no. 105,220 preferably through our ISG career portal or via email.

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ISG International Service Group
A-1010 Wien, Universitätsring 14
Sergio Rivera Chanivet, T: +43 1 512 35 05
@:application.rivera@isg.com