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MeisterLabs 
Software 
GmbH
Bewertung

Top
Company
2025

Can be fun for a few months, but don't expect to have a steady job for 1+ year (event when you perform well)

3,3
Nicht empfohlen
Angestellte/r oder Arbeiter/inHat zum Zeitpunkt der Bewertung im Bereich Marketing / Produktmanagement bei MeisterLabs Software GmbH gearbeitet.

Gut am Arbeitgeber finde ich

- the individuals who joined Meister before all the layoffs started
- the salary is generally good or very good (not for people who joined before the investment)
- the office is beautiful and has everything you need or could possibly dream of
- cool product

Schlecht am Arbeitgeber finde ich

- constant layoffs and a lack of accountability on a senior management level
- having let Meister turn into a company where people are afraid to speak up
- allowing corporate politics where individuals who kiss up to their superiors get better opportunities
- constant change of strategy and tactics = projects are stopped in the middle or close before the finish line. This way, nothing much ever gets done.
- pretending that constant layoffs are normal - do you really think anybody buys this?
- very high fluctuation
- micromanagement

Verbesserungsvorschläge

- develop a clear strategy and stick to it for longer than 2 months
- stop telling people that there will be no more layoffs when they happen more or less on a monthly basis
- start taking accountability for mistakes that happened at the top level instead of making individual team members pay for them
- stop playing politics and giving more opportunities to team members and lower management who kiss up to their seniors
- be transparent in job interviews that it could be a fun, exciting and well-paid gig, but that chances are that it will last one year maximum no matter how well you perform or how hard you work - then people can make an informed decision whether this is what they want for themselves at this stage of their lives

Arbeitsatmosphäre

It has been fun for a long time. The team sticks together, the office is beautiful and Meister organizes fun events.
The atmosphere has deteriorated since layoffs started in 2022. Now, there have been so many waves of "restructuring", "rightsizing" etc. and regular (about monthly) terminations that people either leave on their own terms, people have become numb and disassociate or they keep their heads down because they fear that they will be next. There are now more cases of diagnosed or suspected burn-out.
To add a bit more context to the layoffs: I believe no department has been spared so far and in almost all cases, layoffs were not performance-oriented (people with the highest sales numbers and the best performance evaluations were also laid off).

Kommunikation

Meister has a high number of individuals with excellent communication skills. However, this is no longer seen as important for leadership positions as it used to be (e.g., verbal aggression from high-level executives to lower management, a high-level executive calling mental health "the responsibility of individuals" rather than the company during mental health awareness month, HR denying that there would be more layoffs when lower management asked for help on dealing with the anxiety in their departments and teams etc.). I want to be clear that in comparison to other companies, Meister at least communicates and often does so well. However, it seems that this is no longer deemed essential, which leads me to assume that things will go downhill.

Kollegenzusammenhalt

What makes Meister a great company are the individual team members. For a long time, people were hired not only for their skills and experience, but also for cultural fit and that paid of. It's easy to get along with your colleagues, they are smart, fun and usually really kind people.

Work-Life-Balance

It really depends. There are people with weeks of overtime and others work exactly their contractual 38.5 hours per week. Meister is at least sticking to the law and you can use the hours you've built up as overtime, also entire days or weeks.

Vorgesetztenverhalten

For the longest time, Meister has been struggling to define where they want to go, which go-to-market strategy to follow and which target groups to address. This has led to a constant flip-flopping from one approach to another leading to many cancelled projects just before the finish line, high opportunity costs and frustration among the team. In combination with micro-management from top-level executives, this is a difficult situation to be in.
The lack of a strategy has been pointed out numerous times, but was never taken seriously. Instead, external consultants have been brought on. Their opinion was valued a lot higher than the opinion of entire teams of seniors. Meister now prefers to hire individuals from other SaaS companies in the productivity and collaboration space that come with "a playbook". It seems to me that the assumption is that just because the person worked at the competition, they automatically know more than any other person at Meister (no matter their seniority or experience) and that whatever was done at a competitor's, can be easily implemented at Meister and will automatically work. Obviously, this hasn't worked.

Interessante Aufgaben

The work can be very exciting as the individuals you work with are very talented. What's less exciting is the constant stop-and-go motion due to frequent strategy changes, micromanagement or general fatigue after another round of layoffs.

Gleichberechtigung

Of course it's still better to be a white male like in almost every (SaaS) company, but in terms of skin color, origin and religious beliefs, my impression is that people are treated equally and fair. However, when you look at how many women are in senior leadership positions or how many people of color there are, well... It's still a SaaS company.

Umgang mit älteren Kollegen

There used to be team members above in their early 50s, but apart from that, there aren't any anymore. While they worked at Meister, my impression was that they were never treated differently in the sense of worse because of their age. However, not enough thought was given to them during the layoffs and that it might be harder for them to find new jobs. BTW this was also an issue for some people who moved to Austria to work at Meister.

Arbeitsbedingungen

The office is really beautiful and located right on Vienna's busiest shopping street. This means that their are ample opportunities for grabbing lunch or coffee. The garden is also really beautiful.
I like that there are these nooks you can use when the open-plan office is too loud.

Umwelt-/Sozialbewusstsein

See my comment about how elder team members and some people without an Austrian passport were treated during layoffs.

Gehalt/Sozialleistungen

Meister pays (quite) well and I assume it will have to continue to do so because people don't come for the culture anymore. However, there has been an ongoing rumour that people who started before the investment still earn significantly less than their peers who joined after.
In terms of salary increases due to the collective agreement, Meister has not communicated as regularly and as clearly as me and several colleagues hoped for based on Meister’s general goal of transparency, so this feels a bit... unexpected?

Image

It depends on who you ask. I'd say that within the Austrian start-up bubble, Meister has a good reputation because the company did a lot of things well for a long time. Outside of this bubble, nobody knows Meister, so there's no good or bad image.

Karriere/Weiterbildung

There is 10% time, but this is handled very differently in each team. Some may use it fully, others will not have time for it at all. In my case, I unfortunately never got to use it.

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Arbeitgeber-Kommentar

RabeaVP of People & Operations, Meister

Hey there!

Thanks a lot for your feedback and for sharing your perspective. It’s evident that a lot of thought went into your review and I appreciate the level of detail you’ve provided. I’d like to address a few points you mentioned but also invite you to have a conversation to clarify some of the points, where we seem to have a different perception/ understanding:

Performance Culture
With our quarterly/ bi-annual performance snapshots, we have a performance process in place which ensures that feedback is given regularly so that performance-related decisions are not a surprise. While we may not always share all details openly in the company out of respect for team members both on the reasoning as well as package they have received, please know that we carefully consider various factors and no decision is taken lightly. In all cases we provide tailored support packages to assist our employees in their unique situations and recognise their work.

Team Tenure
As you have also highlighted in your review, we have changed as a company in recent years, away from a family-culture to a high performing team. We're openly acknowledging and driving this change through our values and in each team. Unfortunately, as a result, the company is no longer a great fit for everyone who has joined us at a different time. We're therefore very happy that our team tenure still averages at 2.5 years, with some employees having been with us for up to 16 years by now and more than 30% for over 3 years.

Strategic Changes
Being a start up in a highly competitive market, it is imperative for us to adapt to our external environment to succeed. Coming from a strong B2C customer base, which was largely driven through product led growth, we have refined how we approach the market, who our target audience is and how we position ourselves. One of our core values is ‘Iteration at Speed’. This value requires us to test, try, fail/ succeed and repeat. If we notice that an approach does not prove the expected success rate, we iterate. However, the overall strategic direction of moving towards a B2B space with an integrated Sales motion has stayed the same. We're glad that many of our newer team members also joined to have an impact on our strategic efforts and direction.

Diversity in leadership
I'm happy to hear about your positive review of our DEIB efforts in the overall company. We strive to make further progress in terms of diversity, particularly when it comes to age diversity and people with disabilities and are working here together with several partnerships such as MyAbility, 50intech and The Female Factor. With a 71.4% female share (5/7) in senior leadership and a 40% female share across the company, we're well above benchmarks for IT companies.

We emphasize the importance of good communication skills for both leadership and individual contributor positions. Our leadership team attends regular training sessions each year, and we strive to maintain an open environment where micromanagement and verbal aggression are not tolerated. Since we take claims of any aggressions or misconduct seriously, I’d appreciate if you either reached out to me directly to share your experience and/or raised your case in our anonymous suggestion box via Leapsome, so we can follow up.

Compensation
I’m glad to hear that you appreciate the transparency with which we are communicating in the company and am sorry to hear that the updates we have provided as part of the monthly people news on all collective agreement negotiations have not met your expectations. Our compensation policy is based on a market-based approach with a comprehensive benchmarking tool to ensure equity and fairness across levels, tenure and teams. As a result of the market based approach, we have, in all recent years gone significantly above the demanded collective agreement raise and ensured that also long-term team members are benefiting from adjusted market salaries, particularly in case of high performance.

Thank you again for your feedback and detailed account of your perspective. If you would like to discuss any aspect further, please feel free to reach out to me at rabea@meisterlabs.com.

I’m looking forward to hearing from you!

All the best,
Rabea

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