Customer Quality Assurance Director USA & CAN (m/f/d)

Founded in 1931 in Munich as a manufacturer of refrigeration equipment, they have become global experts in refrigeration and air conditioning technology through relentless pursuit of progress. They are proud of their global presence and specialized products, which are utilized in all industries worldwide. From fresh food and comfortable room temperatures in office complexes to solutions for data centers and energy generation, the company plays a crucial role in the daily lives of millions of people. With production facilities in Europe, Asia, and the Americas, they continue to focus on outstanding quality, continuous improvement, and their impact on society and the environment.

The position is responsible for implementing the quality system in accordance with ISO 9001 standards and serves as the quality system manager. It ensures product conformity during both the final process phase and throughout manufacturing. The primary focus is on the continuous improvement of existing product and process quality. Additionally, the role involves leading and managing the department efficiently and professionally, while adhering to and enforcing disciplinary and legal requirements.

The job holder will receive training at the main location in Germany in the first few months and will then move to the USA.

The position is aimed to ensure the implementation of the quality system in accordance with ISO 9001 standards and acts as quality system manager. Ensures the conformity of products in the final process phase as well as during their manufacturing. A permanent improvement of the existing product and process quality is the main focus of the position. The goal is also to lead and manage the department in an economically efficient and professional manner, and to comply with and enforce disciplinary and legal requirements.

Main Focus Non-Conformities

· Take care about key customers or key complaints

· Follow up weekly on customer claims

· Evaluate and approve corrective actions for customers

· Observes established work rules and quality requirements

· Analysis of claims (customer) based on weekly and monthly defined statistics

· Follow-up, documentation and control of the effectiveness of the implemented corrective actions

· Follow up and investigate on key supplier topics

Main focus Shopfloor Quality

· Regularly evaluation of customer claims to identify necessary actions in the factory

· Ensure Güntner Group quality standards

· Permanent evaluation and optimization of product and process quality

· Ensures permanent communication between production quality manager

· Root cause analysis for all claims

Main Focus ISO 9001 / Process management

· Full responsibility for building and maintaining the quality assurance system in the company

· Creation, maintenance, evaluation and approval of QM documentation in Process House

· Initiation and monitoring of preventive and corrective measures and effectiveness testing

· Ensuring that test and measuring equipment is managed in accordance with standards

· Minimum of 3 years of leadership experience as warranty manager, in claim handling or as service responsible, ideally in refrigeration, electric heating or similar industries

· Good technical expertise and of Quality Methods (e.g. Continuous improvement, 8D, Ishikawa, 5 Why….), Six Sigma appreciated, Lean Management appreciated

· Ideally the candidate has good production (welding, brazing, coating, materials) and application knowledge as well as acumen in process optimization (Quality Stream Mapping)

· Experience in building / restructuring of team(s) in one of the above fields

A new position an internationally successful company that is at the cutting edge of refrigeration and air conditioning technology.

It offers:

· An open corporate culture and a dynamic and challenging environment

· Exciting projects with creative freedom, short decision-making paths and team spirit

· Opportunity to travel to the construction site to gather all relevant technical details of the application

· An attractive remuneration package

· Corporate benefits