Junior IT Administrator (m/f/d) on-site

Agile Robots SE is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than 2300 employees worldwide. Our mission is to bridge the gap between artificial intelligence and robotics by developing systems that combine state-of-the-art force-moment-sensing and world-leading image-processing technology. This unique combination of technologies allows us to provide user-friendly and affordable robotic solutions that enable intelligent precision assembly. 

This is made possible by our employees, who bring out the best in each and every day with creativity and enthusiasm. Become part of this team and shape the future of robotics with us!   
   
We are proud of our diversity and welcome your application regardless of gender and sexual identity, nationality, ethnicity, religion, age, or disability.

As a Junior IT Administrator (m/f/d) you'll be working within our IT Operations Team that provides the whole IT for our company. In your role you'll be the first point of contact for ~400 employees as internal end-users. Working alongside highly-motivated, technology-driven colleagues in a team with flat hierarchies gives you the chance of a steep learning curve, getting in touch with new technologies and developing on a professional level in the fields of Security and Infrastructure.

Your Responsibilities

• Create accounts for new users including Microsoft365, windows AD, and Linux accounts
• Setup the hardware for new employees including laptops, workstations, and phones
• Prepare additional peripherals for new employees, like keyboards, headsets, monitors
• Setup the workspace for new employees

• Close or disable accounts including Microsoft 365, windows AD, and Linux accounts
• Track and collect their old equipment and return it to the IT department and storage
• Recycle laptops, phones, and other peripherals for the new users

• Manage and closely track end-user devices in the storage including laptops, workstations, monitors, and other peripheral devices
• Keep track of the supply in the IT storage and notify supervisor when it's time to order new equipment
• Manage storage based on general IT demands and internal project demand
• Tracking assets in the asset manager of our TopDesk ITSM
• Maintaining the IT inventory for ~1000 assets

• Track and manage company phones using Microsoft InTune
• Prepare new phones for users including setting up protective screens and cases, enrolling it into the management system, and preparing its system for new users
• Troubleshoot user issues with the phones
• Deploy new company-approved apps to phones using Microsoft InTune

• Create or manage user accounts for Atlassian, including Jira and Confluence
• Create and manage VPN certificates for the users
• Manage different accounts and to name a few, GitLab, unity, Solidworks and many more

• Install and prepare Windows laptops and workstations
• Enroll them in Windows active directory
• Create and manage devices in the Windows active directory
• Install software depending on requirements
• Troubleshoot common Windows problems

• Install and prepare Linux (Ubuntu22.04/Ubuntu24.04) laptops and workstations
• Connect them to our management and automation system Puppet using frontend Foreman
• Manage devices in Foreman
• Define and deploy software to the machines using Foreman and Puppet
• Troubleshoot basic Linux issues

• Use the TopDesk ticketing system to provide support for our internal users
• Working on tickets and troubleshooting in the scope of the 1st and 2nd Level IT support
• Closely collaborate with the internal 3rd Level Support
• Provide support in multiple locations within Munich
• Occasionally provide support at our production site in Kaufbeuren

• Practical experience in IT support
• Linux knowledge
• Windows knowledge
• Basic networking knowledge
• Cable management skills
• Organizational and time management skills
• Not being a stranger to occasional physical work, mainly involving cabling and setup of new workspaces and locations
• Being "agile" - willingness to learn and adapt
• Excellent problem-solving skills, hands-on mentality, and flexibility
• High degree of service and customer orientation
• Fluent English skills
• Valid driving license

Beneficial Skills

• Puppet / Ansible experience
• Experience with Foreman
• Experience with TopDesk ITSM

• Room for growth alongside experts, and in a challenging environment
• Dynamic high-tech startup combined with financial soundness and world-class investors
• Great working environment in a multi-cultural, international team
• Corporate benefits program that covers health, mobility, and learning with up to 100 Euros per month
• As a startup, we of course also have a rooftop terrace, free drinks, fruit,s and team events