Account Manager, Amazon Freight EU

Amazon Freight is a newly launched external-facing freight service by Amazon. It allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. Amazon Freight is part of the Amazon Transportation Services organization responsible for many of Amazon’s best-in-class logistics and transportation operations.

We are looking to hire for a Munich-based Account Manager position, responsible for nurturing and growing our existing portfolio of shippers through relationship building, engagement activities and ensuring a great shipper experience. The successful candidate will play a pivotal role in building this new function and should be highly analytical, customer obsessed, have experience in a commercial role, be able to work efficiently with internal stakeholders and be ready to roll up the sleeves to grow this business.

Key job responsibilities
- Nurture and grow an existing portfolio of SMB-sized shippers and achieve volume goals with best-in-class service
- Maintain a high level of engagement from our shippers through consultative account management, and proactively identify the challenges they are facing
- Build strong relationships with key stakeholders across the portfolio as well as internally
- Be the voice of the customer to guide product development and iterations
- Identify and lead new commercial initiatives to solve customer pain points and improve shipper experience
- Lead by example and coach other team members to ensure success as a team

A day in the life
You'll be based at one of our corporate sites. You'll stay close to every part of the shipping process which means you have visibility of everything to guide our shippers. You'll look after all elements of our partner relationships, from getting the contracts in place, cross- and upselling new services to keeping track of performance.

This role is all about clear communication. You'll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

About the team
Amazon couldn't deliver at pace without the Amazon Transportation Services (ATS) team. As part of ATS, you'll be wecomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority.

Amazon Freight (AF) is a B2B-startup within ATS in Europe. Amzon Freight allows external business ("shippers") to use Amazon's transportation technology and network to transport products in bulk across Europe. We aim at fulfilling shippers’ needs reliably with the world’s most advanced freight network and pioneering technology in a socially responsible way.

- Master's degree or equivalent
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Advanced proficiency in an additional language (written and verbal) such as Mandarin, Italian or French

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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