Operations German Trainer

Job Responsibilities: •Training Delivery (Includes but not limited to) •Create training plans •Review training material •Create assessments •Ensure all trackers are updated following the standards •Provide all needed reports following the standards •Training needs analysis (Includes but not limited to) •Create TNA for LOBs with poor performance •Create assessment to all LOBs if needed •Stakeholder Communication; internal and external •Maintain records/reports/trackers and prepare statistical reports as needed •Works closely with operations to assess training needs and delivering required new and refresher classes Job Requirements: •+1 year at Majorel •Excellent German language + Very Good English language both written and writing •Excellent presentation skills •Excellent classroom management •Excellent awareness of product knowledge •Excellent communication skills for knowledge transfer and skill development •Very good problem solving skills •Very good analytical skills •Good leadership skills •Good conflict management and handling skills •Good stakeholder management skills •Very good knowledge of Google Workspace. E.g. Google sheets, docs, slides. etc. •Ability to multitask and successfully operate in a fast paced team environment •Ability to adapt well to change and adjust priorities as needed •Experience in virtual training delivery is a plus