Twilio Citizen Developer (m/f/d)

Join us on our mission to make education accessible for all.

Strengthen our Salestech Team in full-time (40 hrs./week) as Twilio Citizen Developer (m/f/d) at our IU office locations or remotely (must reside in Germany or the UK).

Your tasks

• Serve as the pivotal connector between the product, engineering, sales and sales ops teams, ensuring seamless integration of requirements and common understanding.

• Actively engage in ideation and design sessions with tech and business teams to conceptualize innovative features for our omnichannel solution and assist in their implementation.

• Identify opportunities for sales process and Twilio setting improvements, translating these insights into actionable technical and configurational requirements.

• Spearhead the development and maintenance of a comprehensive knowledge base, ensuring team members have access to vital information.

• Organize, plan, and execute the onboarding of new departments by customizing the solution to meet their specific needs, while serving as the key contact for Sales Ops by providing hands-on troubleshooting and optimization support.

• Gather direct user feedback through interviews and shadowing sessions to identify areas for enhancement, and create and maintain custom reports and dashboards to provide insights for data-driven decision-making in collaboration with the product engineering team.

Your Profile

• 3-5 years of experience in product operations or process optimization, preferably for omnichannel communication platforms like Twilio.

• Strong understanding of operational metrics and KPIs used to improve sales and contact center-like environments.

• Prior experience with event driven architecture and low-code configuration is a must, experiences with SDK platforms and CRM integrations a plus.

• Excellent communication skills, both written and verbal, to effectively interact with technical and non-technical stakeholders.

• Proven ability to scale and improve product processes, including onboarding, training, and support processes, preferably for sales departments.

• Demonstrated problem-solving skills to proactively identify operational challenges and implement solutions.

• Certifications in product operations management or project management (e.g., PMP, CSPO, PRINCE2) are a plus.

• Willingness to collaborate in a customer-focused and innovation-driven environment, passion for technology and a solution-oriented mindset

We offer

• Be you at IU: We support and empower you to achieve your personal and professional goals. After all, your happiness significantly contributes to a positive and productive environment.

• Work wherever you want...: Digitalization is part of our DNA. Decide for yourself which place sparks the most productivity in you. You love remote work? No problem! Would you like to work abroad for a while? Our WorkFlex Benefit makes it possible. s.

• … and flexible time: It’s your job: We trust you and give you the greatest possible freedom to organize yourself.

• Take your knowledge to a new level: Where if not with us? Enjoy free access to all our e-learning platforms. In addition, we will finance you a complete technology course of your choice.

• Rest well: We make an effort every day, but we also take the time to recharge our batteries: with 30 days of annual vacation plus an extra day of vacation on your birthday.

• Make your journey sustainable: Whether it's a DeutschlandTicket subsidized down to just 7 euros or a Jobrad (bike leasing) offer, enjoy the freedom of mobility for both work and personal activities, while also making an eco-friendly choice
  

IU International University of Applied Science (IU) is Germany's largest university of applied science – and we are not just an excellent choice for studying, but also an outstanding Great Place to Work®! As an Edutech company, we rely on state-of-the-art technology and data-driven approaches. That's why AI-driven voice assistants and other GPT systems have long become part of our daily work routine, helping us to focus on exciting projects. Here at IU over 4,000 employees are dedicated to making a difference.

Sounds like the perfect job for you? Then apply now!

If you have any further questions, please feel free to contact Kata at kata.jarosz@iu.org

Please be aware that all applications must be submitted through our online form; applications via email will not be considered.

Actions speak louder than words: We cherish our "Culture of Everyone" and would like to take this opportunity to empathize that we do not tolerate discrimination towards any race, gender, religion, age, sexual orientation or disability. We welcome you as you are and look forward to nurturing our diverse community at the IU!