IT Support Specialist - 2nd Level (w/m/d)

You are interested in the position as IT Support Specialist - 2nd Level (w/m/d) at deeploi GmbH?
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Please note that the position is only available to applicants from Germany.
The language requirements for this position are: English - Fluent.

Make millions of people work better every day.

We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.

deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.

IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.

Why us?

• Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System
• Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
• High responsibility and ownership from day 1
• Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
• Office in Munich and Berlin-Mitte

Activities

• You are the first point of contact for our customers and our 1st level support team 
• You provide technical support and are responsible for solving complex problems for our customers with a focus on cloud-based technologies
• You respond to our customers´inquiries, offering solution-oriented assistance with a primary focus on cloud-based technologies 
• You actively collaborate with the IT support team to drive continuous process enhancements
• You possess a deep understanding and, ideally several years of experience with the Windows operating system in combination with Microsoft 365 and/ or Google Workspace
• You can extend practical experience to managing MDM systems, e.g. Microsoft Intune
• You continuously aid the IT Ops team in enhancing and automating support processes

Requirements

• You have successfully completed an apprenticeship as an IT specialist for system administration or have advanced to become a system administrator through professional qualifications
• You have several years of experience in IT support
• You are proficient in both German and English at the C1 level
• You are interested in self-development and collaborative growth – we will support your professional and personal development with paid certifications through our organization  
• You enjoy engaging with a multitude of customers and you exhibit patience and a strong commitment to service
• You work with a hands-on mentality
• You seek to join a company that values participation and encourages initiative

Application Process

• Recruiter Call (30 Min)
• Hiring Manager Call (30 Min)
• Onsite Interview: Technical Case (60 Min), Get to Know with Founder (30 Min)

About the Company

 Make millions of people work better every day.
 We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
 deeploi, founded in early 2023, has just raised €3M from Cherry Ventures and top tier business angels to rethink how IT is done. 
 IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and network management – deeploi covers the entire scope of a company´s IT department.