ServiceNow System Administrator (m/f/x)

Our Lineup

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a ServiceNow System Administrator (m/f/x) to join the team!

Tipico is looking for a ServiceNow System Administrator to join our team. Grow with us, introduce us to new ideas, and develop products that maximize the thrill of sports for our customers. Every day, you’ll work in a highly collaborative and agile environment with cross-functional team members to develop products and create technical solutions that push us forward.

Your playing field

• Monitor the health, usage, and overall compliance of ServiceNow and its applications
• Perform day-to-day administration of the ServiceNow platform, including user management, role assignments, and access controls
• Configure and maintain SLAs, catalog items, and associated workflows
• Develop and maintain internal technical documentation, manuals, policies, and processes
• Coordinate application and platform upgrades, ensuring smooth transitions and minimal disruption
• Design, develop, and configure the ServiceNow platform to automate manual processes and create efficient digital workflows
• Troubleshoot and resolve technical issues, providing support to end-users
• Create and maintain standard platform-level reports and dashboards
• Collaborate with cross-functional teams to implement and support enterprise-wide solutions using agile methodologies
• Proactively identify platform enhancements to maximize value and improve efficiency

Which skills should you bring to the pitch:

• Education and Experience. Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
• Verification. Certified ServiceNow System Administrator
• Subject Matter Expert. Minimum of 3 years of experience administering the ServiceNow platform in an enterprise environment
• Skills. Strong knowledge of ITIL processes and ITSM concepts
• Language & Framework. Proficiency in JavaScript, HTML, CSS, and web service integrations (REST, SOAP)
• Issues are challenges for you. Experience with ServiceNow modules such as Incident, Problem, Change, and Request Management
• Cloud expertise. Knowledge in AWS
• Benefit. ServiceNow Certified System Administrator certification
• Language skills. You are fluent in English, and it would be an advantage if you had a working knowledge of German
• Nice-to-have. Knowledge of data analysis and reporting tools & ITIL v3 Certification1

Who we’re looking for:

• Agile Mindset. This is about learning and adapting, continuously improving what we do to deliver a valuable product to our customers. You collaborate and communicate leading to team success
• Team player. We love learning from each other, great ideas are shaped and inspired by other ideas in order to achieve the simplest, smartest, and safest solution
• Innovative. We create space for ideas and love to use the newest technologies. To be cutting-edge, we need to stay on top and deliver an amazing digital experience

This is how we score with you:

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential. 
• Relocation Support. To make your move to Karlsruhe as smooth as possible. 
• Business Bike Leasing. We offer a sustainable commuting solution whilst also keeping you active! 
• Corporate Pension Scheme (betriebliche Altersvorsorge). Secure your future! Join our corporate pension scheme where we provide additional financial support. 
• eGym. We encourage an active lifestyle and to support this we’ve partnered with an online sports platform that provides access to a variety of clubs and offers across Germany. 
• Modern offices. Our very own Karlsruhe campus provides an open-plan space with the latest technology. 
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections. 
• Supportive Environment. We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us. 
• You choose your own hardware. MacBook or Windows? We love tech and this helps us stay ahead. 

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!