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Head of Global Customer Service (f/m/d)

Requisition ID: 6726

Work Arrangement: Partially remote

Level of Experience: Middle management

Contract Type:

If the chemistry is right, we can make a difference at LANXESS: speed up sports, make beverages last longer, add more color to leisure time and much more.
As a leading specialty chemicals group, we develop and produce chemical intermediates, additives, specialty chemicals and high-tech plastics. With more than 13,000 employees.

Be part of it!

Job Highlights

Lead and manage the global Customer Service/Order Management teams located in Cologne and regions (Vancouver, Pittsburgh, Mumbai, oversea sales offices) providing clear guidance, transparent communication and knowledge exchange to assure global comprehension of main goals and strategy
In charge of functionally managing OtC (Order to Cash) Process worldwide and taking key decisions on daily operation for global customer service teams
Direct and supervise the ATP (available to promise) process in alignment with the supply chain planning team worldwide.
Manage collaboration with the Lanxess Transport Management team and external warehouse service providers. Identify and guide process improvements in related processes.
In charge of taking strategically decisions on a global level for process modifications, alignment, ERP migration and automation in order to achieve a global uniform process landscape and support F&F global strategy
Monitor global overdue/financial situation, follow up with the regions and take measures with the global Sales team
Steering Global KPI for Customer Service Processes to ensure a high quality service

Requirements

Master in Business and Administration, Supply Chain Management, Operations Management or relevant job experience
Experience in leadership roles, high intercultural leadership level with social and emotional intelligence
Target oriented mindset to support overall F&F Strategy and goals and guide the regional teams
Deep understanding from OTC process , SAP-FIT and data analysis tools
Processual oriented mindset combined with Sales perspective
Fluency in English and German is mandatory and other languages are an advantage

Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global "Xwork” program, we offer flexible working arrangements in all countries in which we operate.
Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.

Please address your application to the Recruiting Team.

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