Was die Firma über den Job sagt

Wir suchen im Rahmen einer Direktvermittlung für unseren Kunden, ein global agierendes S&P-500-Unternehmen im Bereich Industrial Automation, einen Supervisor Service – Machine Health Monitoring & Reliability Solutions (m/w/d) zur Teamleitung mit Zuständigkeit für die DACH-Region.

HINWEIS: DIE GGF. VON XING UND ANDEREN JOBBÖRSEN UND SOCIAL-MEDIA-PLATTFORMEN ANGEGEBENEN GEHALTSBÄNDER SIND STATISTISCHER NATUR UND WERDEN VON DER JEWEILIGEN VERÖFFENTLICHUNGSPLATTFORM HERAUSGEGEBEN. HR-OFFICE HAT HIERAUF KEINEN EINFLUSS.

Unser Kunde ist ein weltweit führender und zukunftsweisender Innovator in der Automatisierungstechnik und Optimierung von Produktionsprozessen auf sämtlichen Ebenen der Prozessautomation. Das Produkt- und Lösungsportfolio umfasst Messtechnik und Sensorik, Instrumentierung und Aktorik, Prozessleittechnik sowie Asset Management-Lösungen bis hin zu Advanced Control Systemen zur Optimierung und Effizienzsteigerung verfahrenstechnischer Anlagen.

In this role, you will manage the service operations of the RS (Reliability Solutions) and MHM (Machinery Health Management) function, leading a team of six service professionals in the DACH region (Germany, Austria, and Switzerland).

You will be an active member of the DACH Lifecycle Service Management Team, working jointly with other Operations department leaders and the Sales Team to align service execution and sales strategies, providing services and support to internal and external customers in the area.

In a split responsibility, you lead your team; however, you will also perform service tasks as an expert to provide services and support to your customers.

Your Responsibilities

Lead, manage, and develop the RS (Reliability Solutions) and MHM (Machinery Health Management) Service Team in the DACH region
Ensure the Service Team is appropriately equipped, trained, and developed to meet current and future business needs
Develop, implement, and introduce new, efficient service strategies, methods, and processes to the teams, aimed at supporting the growth and profitability of the Service Office. Ensure adequate service capabilities and resources (local and CoE – Center of Excellence) are selected and available to support all service activities
Ensure all service activities comply with safety regulations and quality standards
Maintain and oversee service- and maintenance-related ISO procedures and work instructions
Apply specialized technical knowledge to specific subjects
Collaborate closely with the DACH Operations Management Team to determine the actions necessary to ensure proper service coverage for all supported products. This includes completing assigned service activities in a timely and successful manner while adhering to the agreed service budget
Interface, support, and coordinate problem-solving for technical issues related to service orders with the service team and internal and external clients as required to deliver successful services
Analyze, document, and resolve technical customer requests and issues (hardware and software) for all delivered systems
Perform all necessary tasks for the installation, upgrade, and maintenance of MHM/RS systems, integrated bus systems, intelligent field devices, and third-party systems at customer sites
Escalate issues to specialists in CoEs for further investigation and track problems until solutions are implemented
Collaborate closely with the MHM and RS Sales Teams to develop and introduce new services for the domestic market, and assist the sales organization with demonstrations, presentations, and service estimates

Your Qualifications

Degree in Electrical, Mechanical, Automation Engineering, or equivalent education
Work Experience with MHM/RS systems and solutions, including prior experience as an MHM/RS Service Engineer
Knowledge (preferred): MHM/RS systems, industry-specific experience, and proficiency with MS Office applications
Languages: German – fluent, English – good
Interpersonal Skills: Professional attitude, technical orientation, customer focus, strong leadership and people management abilities, team-oriented mindset, flexibility, and a proactive approach to self-learning
Additional Requirements: Valid driver’s license
Travel and Regional Scope: Willingness to travel 30–40% within the DACH region (Germany, Austria, and Switzerland) for training, business trips, or assignments involving service, maintenance, and commissioning activities at customer sites as needed

Wir freuen uns auf Sie!
Wenn Sie sich in dieser Stellenbeschreibung wiederfinden, bewerben Sie sich bitte per E-Mail mit Ihren vollständigen englischen Bewerbungsunterlagen (Lebenslauf, Zeugnisse).

Ihre Ansprechpartnerin:
Nivia Moritz
HR-Office GmbH
Kohlfurther Straße 65
42349 Wuppertal
Tel.: +49 202 574 148 11
www.hr-office.eu
talent@hr-office.eu

Supervisor Service – Machine Health Monitoring & Reliability Solutions (m/w/d) – Raum DACH