2nd Level IT Support Engineer (m/w/d)

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Please note that the position is only available to applicants from Germany.
The language requirements for this position are: German - Fluent, English - Fluent.
The estimated salary range from XING does not necessarily correspond to the salary range of this job offer.

Matrix42 is a leading provider of digital workspace management solutions, specializing in software that streamlines IT operations, enhances security, and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints, software assets, and service desks, empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration, Matrix42 helps companies navigate the complexities of modern IT environments, ensuring smooth operations and a seamless user experience. As a 2nd Level Support Engineer at Matrix42, you will join a team of very resourceful engineers responsible for assisting customers in the IT service management (ITSM) environment. The 2nd Level IT support engineer assists both domestic and international clients.

Activities

• Support our customers in the ITSM environment Network management

• Processing of incidents of our customers Recording and processing of IT tickets

• Problem analysis and solution finding

• Administration of user accounts in various applications and devices

• Support of branch offices at home and abroad

Requirements

• Completed IT training or a comparable qualification in the IT environment

• (First) professional experience in IT support

• Confident communication and ability to work in a team

• Very good knowledge of current Microsoft operating systems, DNS and AD

• Knowledge of cloud services such as Microsoft Azure

Application Process

• Discovery Call 📞
• Video-Interview 💻
• Meet the Team 🏢

About the Company

Matrix42 is a company based in Frankfurt am Main that helps businesses digitalize and automate their workflows to alleviate the burden on IT and HR departments. As a service management provider, we accelerate the digital transformation of our customers, especially in times of skilled labor shortages. We offer "Cloud Your Way," enabling customers to choose how they want to use our technology: publicly, regionally, or within their own data center.

In addition to the DACH region, Matrix42 is already active in Spain, France, Italy, Poland, the Middle East, and Northern European countries.

Our goal: We are building The European Choice in Service Management.