Holidu 

GmbH

Gehalt

Too many tasks and responsability = stress for a miserable salary, especially for an expensive city such as Munich.
High management explained that the company aligns the salary according to some general regional values, which were never shared with us. If we google the average salary for any role, at Holidu it was often lower.
No 13th salary, no vacation or Christmas surchage (really common in Germany). No increase after understaffed high season due to the bad internal organisation (this was even an admission by the managment!).
Ridiculous salary increase (around 2%) only based on your numbers. It doesn´t matter when you started, how much you struggled or any private issues you might have encountered during the last years. Only the numbers count: do not forget how often the targets were changed (see previous sections), which makes me wonder if any calculation and consequent salary increase was correct.

In the customer service department, the salary does not reflect the work and hours put in. The company justified the pay by comparing it to basic CS roles, but at Holidu, the job involves much more—encompassing Sales, Account Management, Accounting, Tech, and Product.

Targets were set so high that many team members stayed late daily out of fear of not meeting them. Despite the significant effort from each team member, there were no bonuses, no overtime, no 13th-month pay, and only a 2% raise for "Exceeded Expectations" during the annual review.

This can vary greatly depending on your position and the country in which you are located. I know that my colleagues in Spain always complain about the low salaries.

There are annual increases and salary reviews, but they are very small.

There's the argument that it's always the market average and that we're always on the same level as the competition. The thing is, Holidu's customer support service does a lot more than just answer phones and write emails, so it should be compensated more.

Many benefits for employees!
Salaries could be slightly higher

Das Gehalt ist für Ausländer niedrig und für Einheimische normal. Sie stellten mich für das im Visum geforderte Mindestgehalt ein. Sie versprachen mehrere Gehaltserhöhungen und nur wenige wurden erfüllt (sogar während der Entlassung).

I feel like salaries are fair and meet the market standard.