28 Mitarbeiter haben diesen Arbeitgeber mit durchschnittlich 4,3 Punkten auf einer Skala von 1 bis 5 bewertet.
17 Mitarbeiter haben den Arbeitgeber in ihren Bewertungen weiterempfohlen. Der Arbeitgeber wurde in 3 Bewertungen nicht weiterempfohlen.
Alle Bewertungen durchlaufen den gleichen Prüfprozess - egal, ob sie positiv oder negativ sind. Im Zweifel werden Bewertende gebeten, einen Nachweis über ihr Arbeitsverhältnis zu erbringen.
Friendly colleagues and very flexible work hours, nice coffee machine
Unclear salary structures and unattainable goals for salary increase, zero to little motivation to provide adequate ergonomic office equipment, no feedback culture, communication between management and other employees lacks clarity and respect and does not mirror what is supposed to be a flat hierarchy, unwillingness to hire enough people to make sure that workload is spread evenly.
Ask employees for feedback on company structures and communication, establish an open, direct feedback culture between employees, establish a clear system for promotions and attainable goals for salary increase, establish an L&D budget for every single employee and foster development to make the most out of existing talent
Generally good because people feel like their job has a purpose and because colleagues treat each other respectfully and nicely. The fact that promotions are near unattainable and that managers communicate very poorly dampens the mood though and leads to a high turnover of people.
A definite plus of working at smartpatient are the flexible work hours.
There is no way to move up the ladder. Employees are not asked about their career goals. There seems to be no intention of developing talent further. There is no predefined L&D budget. Whether or not you can e.g. take courses to develop a specific skillset further is decided on a case by case basis.
Unattainable goals for salary increase. The only way to receive a significant increase is a promotion to team lead. Achievement and effort is not reflected in salary at all. Repeatedly taking on tasks outside of what you were originally hired for and executing them with a great sense of responsibility will not lead to a promotion or re-evaluation of job title.
Being part of ShopApotheke, the company makes an effort to be sustainable. At the same time, there's frequent flying from Munich to Warsaw for "fun" trips among teams that are not split between Munich and Warsaw.
Hard to evaluate since there almost all colleagues are young
Mangers have been known to openly blame and shame employees for mistakes on public channels or shout at team leads in a public setting. Employees are barely involved in planning or decision-making. Managers have privileges that other employees do not have although a flat hierarchy is being advertised heavily.
Office chairs are held together with superglue. Any request for better office equipment will be laughed off and countered with an "we will provide better chairs once people come to the office more". There seems to be no understanding for the fact that employees will come in happily and frequently if the working conditions at the office meet at least e.g. ergonomic requirements. At the same time, the office itself is very modern and well equipped with coffee machines.
Bad communication is probably on of the biggest issues at smartpatient. Goals and ambitions are not communicated clearly, past failures and lessons learned are not communicated either. Information frequently doesn't make it if from management all the way down to those who need it in time.
While tasks themselves are frequently interesting, they are not always challenging in their quality but rather in their quantity. Hiring enough staff to make sure people's workload is split evenly is not regarded as a necessity.
Hello and thank you for your feedback. We're sorry to hear about your negative experience with us and want to assure you that we take your concerns seriously.
We are working on the solutions to address the issues mentioned in your review. Since the change of management, we've started implementing improvements aimed at boosting employee satisfaction and motivation, providing individual development opportunities for our colleagues, and enhancing communication between management and team members.
If you have any specific points that you believe still need further attention, please do not hesitate to contact us directly at hrfeedback@smartpatient.eu
Thank you once again for your feedback.
Best regards,
HR Team at smartpatient
Working at smartpatient has been an incredibly rewarding experience, especially due to the impactful work we do on the MyTherapy medication reminder app, which genuinely helps people with chronic illnesses. The company culture promotes a healthy work-life balance, encourages professional growth, and provides a variety of tasks that match your skills and ambitions. I highly recommend smartpatient to anyone looking for meaningful work in healthtech and a collaborative, engaging environment.
I work in the Munich office while also having daily remote contacts with engineers in Warsaw. The collaboration within our workplace is strong, even across departments and for both remote and in-person work.
All team members I've worked with are very motivated, always bringing their best to their tasks, and a variety of work styles and skills. What's especially important for me, even with the high-achieving colleagues, there's an absence of corporate drama and unhealthy competitions. Everyone's supportive and helpful with each other.
Our work-life balance setup is pretty solid. It’s all about the impact you make, meeting deadlines, teamwork, and being present for daily stand-ups and key meetings. For folks with families or anyone needing a bit of time in the day for personal stuff, it's cool to flex your hours, start early or wrap up later.
In Munich office, management asks us to show up at the office twice a week to keep the team collaboration smooth. However, if you're looking to work from somewhere else, outside Munich or Germany, it's a bit tougher to get the green light compared to other tech places. At most, you can swing two weeks of remote work, which can be a stretch if have a family across the globe and need more time with them.
Reviewing in early 2024, I'm pretty confident that in my Munich-based design team, everyone is compensated fairly, reflecting their skills, past experience, and the impact of their work. This isn't just a gut feeling—I've lined this up against my previous jobs, interview experiences, and chats with former colleagues and friends in similar roles in tech-product companies or consulting services. I feel like our work is valued just right at the moment and will do my best to keep this.
On the job, everyone does their best and helps other colleagues out, building on the great atmosphere mentioned above.
Some colleagues also keep things lively with casual get-togethers after work, game nights, or some team-specific activities like Design Breakfast & Knowledge Sharing, that I feel helped with sense of belonging, especially for colleagues with international migration background. We also have a quarterly budget for smaller team events like dinner, minigolf, escape room, creative workshops. Teams from Warsaw and Munich can sometimes visit each other for these events.
Every year, the whole company comes together for a summer bash with product strategy workshop, executive updates, team games/treasure hunts and a fun party to wrap them up.
As is common in many tech companies, everyone's quite young. The age range in our Munich office spans from 20 to 45 years old. Being in my mid-thirties, I find myself among the older segment of the team. Despite the age diversity, I've observed no issues or friction when it comes to daily communication, both professionally and socially, with colleagues of any age group.
Our Senior Management does their best to keep things transparent by sharing the big picture goals every quarter and the thinking behind major decisions, and they're all for us asking why or wanting more details. I heard this used to not be the case (as seen in past Kununu reviews too), but this has changed until today (early 2024)
I report to one of the co-founders who's straightforward when we talk, always pushing us to say what we think, even if it's about questioning the way things are done around here. It's pretty cool because it means I can be upfront with him, no beating around the bush.
I've seen that not every team lead or supervisor has the same style—and some team members may feel less informed and less supported of by their managers.
We receive new tech devices like laptops and phones (for app testing), alongside quality monitors in the office, enhancing our work on the app.
The office space is equipped with a high-quality coffee machine, free fruits, snacks, and soft drinks, aligning with standard tech company offerings.
As for areas to improve, the Munich office currently faces a shortage of chairs for employees, and this is an issue that has persisted for the past 7 months. Also, the company does not provide a company phone with a data plan, which would be beneficial for completing work tasks during business travel.
One of the things I really appreciate about working here is how open and efficient most people are with their communication. It's not just about talking; it's about really getting to the core of issues and working together to find solutions. My colleagues and managers usually show a genuine willingness to improve our work practices, even to processes that have been in place for the last ten years.
Our top management includes all white europeans, with two women, which is a positive step toward gender diversity. There are several women in team lead positions within engineering, showcasing progress in gender representation in technical leadership roles. I see that the company's flexible work hours is also very helpful for parents, especially mothers, to still advance in their career.
Since joining in mid-2023, I've noticed a slight improvement in the racial diversity of the Munich office. However, there seems to be a lack of focused initiatives on diversity and inclusion from both smartpatient and our parent group, Shop Apotheke/Redcare. As a person of color, my perspective is shaped by broader industry observations, where I've seen that many tech companies in Germany still have a long way to improve in this area. More empathy and fundamental understanding of Diversity and Inclusion by the top management, paired with strategic initiatives with tangible goals on the topic, are the only ways the company could further enhance Diversity and Inclusion in the company.
If you work hands-on in engineering, data, design, or product strategy, it's easy to see that you're directly contributing to something meaningful. The MyTherapy medication reminder app that we work on supports people with chronic illnesses in managing their medications and health progress.
The app doubles as a white-label solution for big-name pharma companies, helping patients stick to their complex treatments. For some positions, you might be presenting in these clients in meetings—which you can see as prestigious, is a different but fun challenge on its own.
You’re matched with tasks that fit your experience, but if you’re the type to chase bigger challenges, a chat with your team lead can open up opportunities to tackle more complex or impactful projects.
Dear Colleague!
Thank you for this valuable feedback - we intend to work on the areas where we see room for improvement. Thanks again for pointing them out to us.
HR Team at smartpatient
Open culture, flat hierarchy, startup feeling.
The atmosphere in the company is always very positive and friendly.
In my opinion, the company has a very good image.
There is a very flexible working policy. There is always the option to work from home if desired.
I always had the opportunity to develop further and was well-supported in doing so.
The salary is always open to improvement, but overall, I believe the company pays competitive salaries.
The company is very committed to improving and continuously reducing its impact on the environment. CO2 emissions are measured at regular intervals, and measures to reduce them are taken. Initial steps have already been implemented, such as the use of green energy.
The cohesion among colleagues is always good. Everyone tries to help each other and gives their best.
I cannot assess the interaction with older colleagues well, as the team is very young.
I have a very good and open relationship with my superiors. Understanding and appreciation have been shown by all supervisors.
The working conditions are very good, ranging from the flexibility for remote work to the quality of the working materials.
There is nothing negative to say about the communication. There is always an honest exchange and honest collaboration.
In my opinion, equality is present.
My time has been and was marked by a lot of interesting and exciting tasks. I always had the opportunity to change and further develop myself.
A massive THANK YOU for this review! We cannot come up with enough words to show our graditude for so many positive words. We're thrilled that you have had such a great experience with us!
I have been working at smartpatient for some time now, and I am happy there. It is a good work environment with a great company culture that promotes engagement, creativity, and collaboration. The company places a strong emphasis on development and offers training and development opportunities. The work atmosphere is very positive and motivating. The team is very friendly and supportive of one another.
Simply fantastic!
WLB is something that I experience at this company daily. I’ve never had any troubles because I had to leave work during the day to take care of personal things. You can work remotely and during the hours that suit you best.
I think I receive fair compensation for my work. I can’t complain about the offered benefits.
Admittedly, there are still a lot of things to do but the company is walking the right path and slowly making necessary adjustments in both offices.
They are the best, everyone is friendly towards each other, and many of us hang out after work and are really close friends.
You can work remotely if you like; from time to time you are required to come to the office and work from there. The lack of AC in the MUC office is certainly an issue during the summertime - working in such heat is sometimes unbearable.
There’s room for improvement. Communication has improved significantly since I joined smartpatient but I know that many colleagues expect more transparency from the management.
Dear fellow smapa,
First of all, thank you for taking the time to write this review.
We appreciate you pointing out to things that require improvements. We'd like to assure you that some of these things are already under consideration. We'd do our best to further improve the office conditions and processes.
Should you have any suggestions to share, please feel free to email us at hrfeedback@smartpatient.eu
Best regards,
HR Team at smartpatient
- Opportunity to work on a product that helps people around the world
- Good opportunities to learn and grow
- Great company culture. The people are really great :)
- Not a wide selection of restaurants near the office. You might end up eating at the same place over and over.
Hi, thanks a lot for your positive review!
We understand that having a variety of options for meals is essential, and while we cannot do anything to improve this situation, we are rooting for new restaurants to open around our office area soon, for the benefit of our employees and neighbors :)
Best regards,
HR Team at smartpatient
Ich finde die Arbeitsatmosphäre gut. Das Unternehmen ist ambitioniert, und das ist natürlich auch in dem Anspruch des Managements an die Mitarbeiter spürbar. Gleichzeitig herrscht ein lockerer Umgangston. Vertrauen muss man sich erarbeiten. Leistungen werden gewürdigt. Und was sehr schön ist: es wird "Danke" gesagt.
Ich glaube gut.
Super! Ich habe große Flexibilität bzgl. Arbeitsort und auch meine Arbeitszeiten kann ich mal variieren, wenn es private Termine gibt. Urlaub sprechen wir im Team ab, dabei versuchen wir die Bedürfnisse aller unter einen Hut zu bringen.
Ja, es gibt natürlich Karrieremöglichkeiten! Die haben aber nichts mit einem vorgeplanten Weg zu tun, sondern müssen selbst durch Einsatz und Leistung erschlossen werden. Im Bereich Weiterbildung dürfte es leichtere Zugangsmöglichkeiten geben zu Trainings etc.
Ich habe jedes Jahr ein Gehaltsgespräch.
Wir fliegen nur dann, wenn ein persönliches Meeting wirklich sein muss. Aktionen, z.B. um Menschen in akuten Krisen zu helfen, werden von Mitarbeitern und Management initiiert.
Ich arbeite sehr gerne mit meinen Kollegen zusammen. Es ist ein schönes Gefühl in einem super engagierten internationalen Team an einer tollen Mission zu arbeiten.
gut!
Ich habe ein gutes Verhältnis zu meinem Vorgesetzten. Wir können auch mal kontrovers diskutieren, was ich sehr schätze.
Ich habe alles, was ich brauche, um gut arbeiten zu können, egal wo ich bin. Die Einrichtung im office ist sehr minimalistisch. Ein bisschen Farbe würde dem office gut tun.
Die Kommunikation hat sich in den letzten Monaten verbessert. Es gibt regelmäßige Informationsveranstaltungen, in denen das Management nun auch sehr transparent zu Geschäftszahlen und Entscheidungen kommuniziert.
Das Thema wird nicht gepusht, aber es gibt auch keine negativen Facts dazu.
Ich fühle mich mit einen Aufgaben total wohl: meine Aufgaben sind abwechslungsreich und es geht drum möglichst schnell einen impact zu sehen.
Dear Reviewer,
Thank you for taking the time to write this feedback! We are happy to hear about your personal experience and that you are enjoying your time at smartpatient.
Should you have anything to share, please contact us via email: hrfeedback@smartpatient.eu
International, moderne Arbeitsauffassung, für Home Office und Remote Work erhält man alles gestellt, was man benötigt, man fühlt sich gleich willkommen, gute Kommunikation, Firmenevents
Es könnte etwas mehr Urlaub geben
Keine weiteren Sozialleistungen wie VWL oder betriebliche Altersvorsorge
Manche Sachvorgänge wie Kostenerstattung nach Firmenreise sind etwas kompliziert
Modern, konzentriert aber auch viel Freiraum
Solange man seine Arbeit schafft, hat man viele Freiheiten
Könnte noch etwas besser sein, aber im Prinzip für die Branche in Ordnung
Fast komplett papierlos, Mülltrennung
Respektvoll, freundlich, offen, wenn man Fragen hat, wird schnell geholfen
Modern, helle Räume, gut ausgestattete Küche,
Regelmäßige Berichte der Geschäftsleitung, Slack ist das Kommunikationsmittel der Wahl
Jeder ist willkommen
Health-Care, immer etwas spannendes zu tun
Feedback von Mitarbeitern sowohl in Bezug auf Verbesserungsmöglichkeiten im jeweiligen Tätigkeitsfeld, als auch für das Unternehmen (mehr Urlaubstage, eine betriebliche Altersvorsorge, Anpassung an das Unternehmen von dem man aufgekauft wurde, etc) werden immer nur belächelt und man wird sogar ausgelacht. Das Management ist sehr auf sein eigenes Image fokussiert und übersieht, dass bei Smartpatient vor allem das Humankapital wertvoll ist und die vielen Ideen die die Mitarbeiter einbringen; es wäre Zeit was zurückzugeben und die Mitarbeiter ernst zu nehmen.
Die Atmosphäre wird den Mitarbeitern durch typische Start-up Allüren “schmackhaft” gemacht (neues Büro, Home Office Regelung, 1x kostenloses Mittagessen im Office pro Woche, Playstation, etc.). Leider kann man diese ganzen Annehmlichkeiten aufgrund der gestressten Arbeitsatmosphäre, Vorgesetzten die Spaß auf Kosten der Mitarbeiter machen und dem Konkurrenzkampf zwischen den Mitarbeitern nicht genießen.
Seit der Übernahme leidet das Image;
Viele Überstunden die durch schlechte Kommunikation, mangelnde Prozesse und schlechte Aufgabenverteilung durch das Management zustandekommen. Einen Ausgleich, weder finanziell noch Freizeit, gibt es nicht und auch nach Diskussionen und Beweisen werden Überstunden nur belächelt.
Weiterbildungsangebote gibt es keine oder lediglich online die man nach der Arbeitszeit wahrnehmen kann; Sprachkurse können finanziell übernommen werden. Eine Weiterentwicklung innerhalb des Unternehmens ist kaum möglich, da es nur wenige Stufen inneralb der HR Struktur gibt und ein Aufstieg wenigen vorbehalten ist; Leider ist auch von individueller Förderung von motivierten Mitarbeitern nichts zu spüren.
Unter den Kollegen top, mit dem Management viel gespielt um den Schein zu wahren oder sich zu profilieren…
Schönes, neues Büro und gute Home Office Regelung;
Keine Feedback Kultur zwischen Mitarbeitern und Management. An Verbesserung in diesem Feld wird gearbeitet. Unter den Kollegen auf gleichem Level ist die Kommunikation sehr gut, man hilft wo man kann und unterstützt sich gegenseitig um nicht von der Flut an Aufgaben (die leider oft durch Misskommunikation oder mangelnde Kommunikation des Managements noch vergrößert wird) “erschlagen” zu werden. Mitarbeiter werden grundsätzlich kaum, sehr spät oder zum Schein einbezogen, Schade, da es viele motivierte Talente mit guten Ideen im Unternehmen gibt!
Das Gehalt liegt unter dem Branchendurchschnitt und ist vor allem für die Arbeitszeit und die Verantwortung zu gering; Gut vorbereitet Argumente und auch die Übernahme von mehr Verantwortung, Aufgaben führen nicht zu einer Gehaltsanpassung und werden nur einigen wenigen Kollegen ermöglicht.
Gehaltstechnisch große Unterschiede zwischen Kollegen mit gleichen/ähnlicher Berufserfahrung
Colleagues are pretty friendly.
Hire an experienced IT management and listen to them afterwards :)
It depends on who you work with. Colleagues at the same level are pretty friendly and easy-going. Chiefs will treat you a bit lofty. They don't mean that bad probably, just humbleness is missing.
The company is pretty small and immature, but you are absolutely cut off from the organization in Munich.
Well, you can't complain.
I have never seen anyone taking planes so many times back and forth :D
We do not have any :D If someone is over 30 he is just leaving because there is no outlook to grow. As far as I know, there is no middle management and I do not see even space for them under current setup (chiefs take all decisions which causes certain bottlenecks also...)
I guess they are trying their best, but some leadership coaching could definitely help them. Otherwise, it will be just about chiefs and couple kids around them.
More open communication and sincerity would be definitely beneficial.
We are just small company...so you just write mail there, code a bit here, go to some meeting where nothing is finally decided and back :)
Starkes und hoch internationales junges Team mit dem es in allen Bereichen Spaß macht zu arbeiten. Flache Hierarchien, viele nette Ansprechpartner und regelmäßige Team-Events, die auch mal länger gehen können.
Auch ein Einblick in viele Facetten eines Unternehmens ist durch die Start-Up-Größe möglich. Von HR und Recruiting über (Online-)Marketing, Projekt Management und User Support bis hin zu Finance.
Einfach ein Top Arbeitgeber, bei dem man viel lernen und schnell Verantwortung übernehmen kann.
So verdient kununu Geld.